EMaven Solutions Pvt. Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the Design, Development, Digital Marketing, Execution Team, Third Party Vendors/Merchants and they have initiated the process of working on them. Amount of refund will be credited in the account from which the payment was made within 45 days of service cancellation. Cancellation of any service renewal should be done 15 days prior to the start of next billing cycle.
No Cancellation in case we have already bared the direct expanse with the thirdparty Partners like Domain Name Registration, SSL and Server Hosting. In case of Hosting Money once paid will not be returned back in any case even if the cancellation is placed within 48 hours. The money can be adjusted against a future order within 90 days.
Any deficiency in service because of any third party like hosting, server, Third Party Software, Plugin, Extension, Database, Migration Tools, Security Tools, Chat Boat, Images, Content writing etc, EMavens will not be responsible at all. Any efforts EMavens has to put while coordinating/liaisoning with them has to be paid as per the standard rate of the company.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Refund Process :
When you buy our products/services, Due to the nature of business, eMavens do not offer any money back policy. If you are, for any reason, not entirely happy with your purchase, you must bring it to the notice of our customer service (Services@emavens.com) within 48 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
SEO Refund Policy:
EMaven Solutions Pvt. Ltd. will not be liable for refund or guarantee of top search ranking under the following circumstances:
In case of effect on SEO ranking due to changes in ranking algorithm, policies or functionality of search engines.
Link building, a part of SEO, is carried out based on the information you provide us. In case the URLs given by you are incorrect, we will not be responsible for any subsequent errors and there will be not be any refunds or money back guarantee.
EMavens will not be responsible for SEO results if the client engages with any other third party SEO services.
Number of times and rank of a website appearing on the search list varies and thus an immediate change in the search ranking cannot be guaranteed.
Any adverse effect on ranking due to changes in website content by the client or third party service provider hired by them.
We make no guarantee that our SEO services will show the client’s website in top ten search rank. However, understand that we work in your best interest and put in our best effort to provide genuinely profitable results. Our aim is to make your life simpler and your business more lucrative.
** EMaven Solutions Pvt. Ltd. reserves the right to change the above refund and cancellation policy at any given point without any prior notice.